DESKTOP SUPPORT TECHNICIAN
Fort Myers Beach, FL Fort Myers Beach, FL $42,777 a year $42,777 a year Requisition No:
807595 Agency:
Department of Law Enforcement Working Title:
DESKTOP SUPPORT TECHNICIAN- 71000891 Position Number:
71000891 Salary:
$42,776.
81 Posting Closing Date:
08/18/2023 DESKTOP SUPPORT TECHNICIAN INFORMATION TECHNOLOGY SERVICES FORT MYERS REGIONAL OPERATIONS CENTER Open-Competitive Opportunity POSITION
Summary:
This position reports to the Data Processing Manager in the Regional Systems Administration Unit.
This position works with other members of the Regional teams to provide support for public safety and criminal justice systems and users within FDLE.
This technician will be one of a team that will continue to enhance and streamline our end user management process.
DUTIES &
Responsibilities:
Specific duties include:
Designing, implementing, maintaining, and centrally managing enterprise desktop solutions in a local and wide area network environment; Installing and configuring the department's desktop and laptop systems, agency laptop encryption, mobile phone management, desktop antivirus management, desktop and laptop imaging, asset management and group policy management; and Participating in assigned training classes and performing research to improve job knowledge and performance.
To be considered as a potential candidate, you must meet the minimum qualifications(s) listed below.
Degrees must be from an accredited college or university as recognized by the U.
S.
Department of Education.
MINIMUM
Qualifications:
A bachelor's degree from an accredited college or university; or A high school diploma or its equivalent and four years of experience in computer systems analysis or systems administration or computer programming; or Any combination of education or experience, as described above, for a total of four years.
Completion of a 720-classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing can substitute for one year of the required education or experience.
Completion of a one-year program of study from a vocational/technical school in an area of data processing can substitute for one year of the required computer systems analysis or computer programming education or experience.
Note:
30 semester hours, or equivalent, of coursework from an accredited college or university is equivalent to one year of experience.
Data entry and computer operations excluded in data processing experience.
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of distributed processing operations, procedures and equipment; Knowledge of Windows10 and Microsoft Office applications; Knowledge of Group Policy Objects; Knowledge of Air Watch Mobile Device Management; Knowledge of enterprise centrally managed desktop deployment solutions; Knowledge of information security best practices; Knowledge of data processing operations, equipment, procedures and workflow; Knowledge of basic terminology and procedures in the area of data processing; Knowledge of problem-solving techniques; Skills in enterprise desktop software distribution solutions; Skills in Window scripting techniques; Skills in operating a variety of mobile devices and computer equipment; Ability to troubleshoot and resolve technical incidents remotely; Ability to develop training programs related to distributed systems components; Ability to install and configure desktop operating systems; Ability to focus on completing assignments and managing multiple priorities; Ability to communicate effectively, verbally and in writing; and Ability to establish and maintain effective working relationships with others.
BASE SALARY:
$42,776.
81 HOW YOU WILL GROW:
FDLE recognizes the importance of growth and success while fostering a family-oriented work environment.
We encourage our members to seek opportunities for professional growth through training, team building, and mentoring.
Our four Fundamental Values of Service, Integrity, Respect and Quality will guide you as you embark on a lifelong career at FDLE.
OUR SALARY &
Benefits:
Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE's pay policy.
FDLE is a State of Florida Employer and offers a comprehensive benefits package, including:
State of Florida Tuition Waiver Program; Paid holidays, vacation and sick leave; HMO and PPO health insurance options with premiums starting as low as $50 per month; $25,000 in automatic life insurance coverage; Multiple supplemental insurance options including:
dental, vision, disability and more; Pension and investment retirement plan options; and Tax deferred medical and child care reimbursement accounts.
ABOUT OUR AGENCY:
The Florida Department of Law Enforcement (FDLE) employs more than 1,900 members statewide - either at headquarters in Tallahassee or in one of seven regional operations centers (ROCs).
Our mission is to promote public safety and strengthen domestic security.
Click here for additional information about FDLE.
HIRING PROCESS:
You will be evaluated for this job based on your previous knowledge and experience.
Additional reviews may be performed to screen for preferred qualifications, experience and education.
Your qualifications will be based on knowledge, skills, and abilities and other elements relevant to this position supported by the information in your application.
Qualifying questions will only be credited if verifiable by the information provided on your application including specifically required software/computer skills.
You may be contacted to participate in a selection process which may consist of written exercises, work samples, skills tests, interviews, drug screen and fingerprinting.
You may be notified by email to participate in a selection process.
Failure to reply within a designated timeframe may exclude you from further consideration.
Future vacancies may be filled from this position advertisement.
BACKGROUND:
FDLE requires an extensive background process of all recommended applicants.
The elements of a background include:
financial credit check, criminal history of applicant and applicant's immediate family or roommates, personal references, employment and education verifications (which includes official transcript(s)), drug screen and fingerprinting.
This information will be utilized to make the final hiring decision.
NOTES:
Preference will be given to current FDLE members who have satisfactorily completed at least six months of the probationary period for their current position.
REMINDERS:
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
For more information, please visit the SSS website:
http:
//www.
sss.
gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
Your current retirement benefits may be cancelled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida hires only U.
S.
citizens and lawfully authorized alien workers.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
VETERANS' PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements.
Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Veterans' Preference documentation requirements are available by clicking here.
All documentation is due by the close of the vacancy announcement.
Designing, implementing, maintaining, and centrally managing enterprise desktop solutions in a local and wide area network environment; Installing and configuring the department's desktop and laptop systems, agency laptop encryption, mobile phone management, desktop antivirus management, desktop and laptop imaging, asset management and group policy management; and Participating in assigned training classes and performing research to improve job knowledge and performance.
Data entry and computer operations excluded in data processing experience.
Knowledge of distributed processing operations, procedures and equipment; Knowledge of Windows10 and Microsoft Office applications; Knowledge of Group Policy Objects; Knowledge of Air Watch Mobile Device Management; Knowledge of enterprise centrally managed desktop deployment solutions; Knowledge of information security best practices; Knowledge of data processing operations, equipment, procedures and workflow; Knowledge of basic terminology and procedures in the area of data processing; Knowledge of problem-solving techniques; Skills in enterprise desktop software distribution solutions; Skills in Window scripting techniques; Skills in operating a variety of mobile devices and computer equipment; Ability to troubleshoot and resolve technical incidents remotely; Ability to develop training programs related to distributed systems components; Ability to install and configure desktop operating systems; Ability to focus on completing assignments and managing multiple priorities; Ability to communicate effectively, verbally and in writing; and Ability to establish and maintain effective working relationships with others.
State of Florida Tuition Waiver Program; Paid holidays, vacation and sick leave; HMO and PPO health insurance options with premiums starting as low as $50 per month; $25,000 in automatic life insurance coverage; Multiple supplemental insurance options including:
dental, vision, disability and more; Pension and investment retirement plan options; and Tax deferred medical and child care reimbursement accounts.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
807595 Agency:
Department of Law Enforcement Working Title:
DESKTOP SUPPORT TECHNICIAN- 71000891 Position Number:
71000891 Salary:
$42,776.
81 Posting Closing Date:
08/18/2023 DESKTOP SUPPORT TECHNICIAN INFORMATION TECHNOLOGY SERVICES FORT MYERS REGIONAL OPERATIONS CENTER Open-Competitive Opportunity POSITION
Summary:
This position reports to the Data Processing Manager in the Regional Systems Administration Unit.
This position works with other members of the Regional teams to provide support for public safety and criminal justice systems and users within FDLE.
This technician will be one of a team that will continue to enhance and streamline our end user management process.
DUTIES &
Responsibilities:
Specific duties include:
Designing, implementing, maintaining, and centrally managing enterprise desktop solutions in a local and wide area network environment; Installing and configuring the department's desktop and laptop systems, agency laptop encryption, mobile phone management, desktop antivirus management, desktop and laptop imaging, asset management and group policy management; and Participating in assigned training classes and performing research to improve job knowledge and performance.
To be considered as a potential candidate, you must meet the minimum qualifications(s) listed below.
Degrees must be from an accredited college or university as recognized by the U.
S.
Department of Education.
MINIMUM
Qualifications:
A bachelor's degree from an accredited college or university; or A high school diploma or its equivalent and four years of experience in computer systems analysis or systems administration or computer programming; or Any combination of education or experience, as described above, for a total of four years.
Completion of a 720-classroom hour program of study from a vocational/technical school or accredited community college in an area of data processing can substitute for one year of the required education or experience.
Completion of a one-year program of study from a vocational/technical school in an area of data processing can substitute for one year of the required computer systems analysis or computer programming education or experience.
Note:
30 semester hours, or equivalent, of coursework from an accredited college or university is equivalent to one year of experience.
Data entry and computer operations excluded in data processing experience.
KNOWLEDGE, SKILLS & ABILITIES:
Knowledge of distributed processing operations, procedures and equipment; Knowledge of Windows10 and Microsoft Office applications; Knowledge of Group Policy Objects; Knowledge of Air Watch Mobile Device Management; Knowledge of enterprise centrally managed desktop deployment solutions; Knowledge of information security best practices; Knowledge of data processing operations, equipment, procedures and workflow; Knowledge of basic terminology and procedures in the area of data processing; Knowledge of problem-solving techniques; Skills in enterprise desktop software distribution solutions; Skills in Window scripting techniques; Skills in operating a variety of mobile devices and computer equipment; Ability to troubleshoot and resolve technical incidents remotely; Ability to develop training programs related to distributed systems components; Ability to install and configure desktop operating systems; Ability to focus on completing assignments and managing multiple priorities; Ability to communicate effectively, verbally and in writing; and Ability to establish and maintain effective working relationships with others.
BASE SALARY:
$42,776.
81 HOW YOU WILL GROW:
FDLE recognizes the importance of growth and success while fostering a family-oriented work environment.
We encourage our members to seek opportunities for professional growth through training, team building, and mentoring.
Our four Fundamental Values of Service, Integrity, Respect and Quality will guide you as you embark on a lifelong career at FDLE.
OUR SALARY &
Benefits:
Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE's pay policy.
FDLE is a State of Florida Employer and offers a comprehensive benefits package, including:
State of Florida Tuition Waiver Program; Paid holidays, vacation and sick leave; HMO and PPO health insurance options with premiums starting as low as $50 per month; $25,000 in automatic life insurance coverage; Multiple supplemental insurance options including:
dental, vision, disability and more; Pension and investment retirement plan options; and Tax deferred medical and child care reimbursement accounts.
ABOUT OUR AGENCY:
The Florida Department of Law Enforcement (FDLE) employs more than 1,900 members statewide - either at headquarters in Tallahassee or in one of seven regional operations centers (ROCs).
Our mission is to promote public safety and strengthen domestic security.
Click here for additional information about FDLE.
HIRING PROCESS:
You will be evaluated for this job based on your previous knowledge and experience.
Additional reviews may be performed to screen for preferred qualifications, experience and education.
Your qualifications will be based on knowledge, skills, and abilities and other elements relevant to this position supported by the information in your application.
Qualifying questions will only be credited if verifiable by the information provided on your application including specifically required software/computer skills.
You may be contacted to participate in a selection process which may consist of written exercises, work samples, skills tests, interviews, drug screen and fingerprinting.
You may be notified by email to participate in a selection process.
Failure to reply within a designated timeframe may exclude you from further consideration.
Future vacancies may be filled from this position advertisement.
BACKGROUND:
FDLE requires an extensive background process of all recommended applicants.
The elements of a background include:
financial credit check, criminal history of applicant and applicant's immediate family or roommates, personal references, employment and education verifications (which includes official transcript(s)), drug screen and fingerprinting.
This information will be utilized to make the final hiring decision.
NOTES:
Preference will be given to current FDLE members who have satisfactorily completed at least six months of the probationary period for their current position.
REMINDERS:
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
For more information, please visit the SSS website:
http:
//www.
sss.
gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
Your current retirement benefits may be cancelled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida hires only U.
S.
citizens and lawfully authorized alien workers.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace.
All employees are subject to reasonable suspicion drug testing in accordance with Section 112.
0455, F.
S.
, Drug-Free Workplace Act.
VETERANS' PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
Certain service members may be eligible to receive waivers for postsecondary educational requirements.
Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Veterans' Preference documentation requirements are available by clicking here.
All documentation is due by the close of the vacancy announcement.
Designing, implementing, maintaining, and centrally managing enterprise desktop solutions in a local and wide area network environment; Installing and configuring the department's desktop and laptop systems, agency laptop encryption, mobile phone management, desktop antivirus management, desktop and laptop imaging, asset management and group policy management; and Participating in assigned training classes and performing research to improve job knowledge and performance.
Data entry and computer operations excluded in data processing experience.
Knowledge of distributed processing operations, procedures and equipment; Knowledge of Windows10 and Microsoft Office applications; Knowledge of Group Policy Objects; Knowledge of Air Watch Mobile Device Management; Knowledge of enterprise centrally managed desktop deployment solutions; Knowledge of information security best practices; Knowledge of data processing operations, equipment, procedures and workflow; Knowledge of basic terminology and procedures in the area of data processing; Knowledge of problem-solving techniques; Skills in enterprise desktop software distribution solutions; Skills in Window scripting techniques; Skills in operating a variety of mobile devices and computer equipment; Ability to troubleshoot and resolve technical incidents remotely; Ability to develop training programs related to distributed systems components; Ability to install and configure desktop operating systems; Ability to focus on completing assignments and managing multiple priorities; Ability to communicate effectively, verbally and in writing; and Ability to establish and maintain effective working relationships with others.
State of Florida Tuition Waiver Program; Paid holidays, vacation and sick leave; HMO and PPO health insurance options with premiums starting as low as $50 per month; $25,000 in automatic life insurance coverage; Multiple supplemental insurance options including:
dental, vision, disability and more; Pension and investment retirement plan options; and Tax deferred medical and child care reimbursement accounts.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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