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Front Office Manager

As the Front Office Manager you will oversee the responsibilities and direct the work of the Front Desk Supervisors, Clerks, PBX Operators and partner with Concierge Attendants to ensure professional, competent, and seamless service to all guests.
You will also be required to:

  • Recruit, interview and hire for Front Office Associates
  • Train all supervisors and ensure supervisors are providing training to front line staff
  • Ensure proper staffing levels by overseeing the schedules
  • Review and administer performance appraisals, transfers, disciplinary actions and terminations
  • Prepare purchase requisitions for supplies needed
  • Audit AM and Pm discrepancy reports for accuracy and trouble-shooting
  • Meet budget by performing within guidelines
  • Conduct monthly department meetings, bi-monthly one on one with associates, and oversees M. O. D program
  • Follow and enforce safety and security procedures
  • Assist guests with special accommodations
  • Communicate with other departments in regards to room needs and/or maintenance issues
  • Assist clerks as needed by checking in guests, making deliveries to guest rooms and issuing parking passes
  • Ensure all charges are properly posted to assure guest check-out experience is smooth
  • Receive cash and credit cards from guests for payment in accordance with data protection laws
  • Provide direction of hotel facilities, rooms and local area attractions to guests
What you need to qualify:
  • High School Diploma (or GED or High School Equivalence Certificate)
  • 2-3 years experience as Front Office Manager in an upscale hotel or resort
  • Experience with Springer Miller and/or HotSOS systems a plus
Who are we?
The Pink Shell Resort and Marina sits on an expansive 12 acres on Fort Myers Beach. We are surrounded by the Matanzas Pass on one side of our island and Gulf of Mexico on the other. We offer studios, one- and two-bedroom accommodations, meeting facilities, a spa, full-service marina, fitness center, two restaurants and fun activities for the whole family.
What do we offer?
Full Time employees receive Life Insurance, 401-k Plan, Medical Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacations, Personal/Sick Time and a Floating Holiday.
Want to work in Paradise .. Go for it! WWW. PINKSHELL. COM


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